Terms of Service

Thank you for choosing DoktorConnect! By using our websites, products, or services, including accessing our secure applications, you agree to the following Terms of Service (“Terms”). Please take the time to carefully read and understand these terms, as they govern your use of our Sites and Services. The terms “DoktorConnect,” “Company,” “we,” “us,” or “our” refer to Josmol Group Inc, the operator of various websites, including doktorconnect.com, as well as other linked websites, products, services, and mobile applications.

As a User, Member, or visitor to our Sites or Services, you acknowledge that you have read and accepted these Terms, along with our Privacy Policy and other referenced documents, such as terms, agreements, statements of rights, consent forms, and policies. If you do not agree to these Terms or any of the referenced documents, please refrain from using our Sites or Services.

Changes to Terms and Conditions

Please note that our Sites and Services are continuously evolving, and we reserve the right to make changes at any time without prior notice, except where legally required. We may modify or remove any part of these Terms at our sole discretion. To stay informed, it is advisable to check this page periodically for updates. Any changes to these Terms become effective upon posting on our Sites, unless otherwise specified. If you disagree with the modified Terms, your only recourse is to discontinue using our Sites and Services. Your continued use after changes are posted signifies your acceptance of the updated Terms.

Privacy and Personal Information

We understand the importance of privacy and the protection of personal information. The information we collect through your use of our Services may be subject to various state and federal privacy laws, including HIPAA. Our collection, use, and disclosure of personal information are governed by our Privacy Policy, which may be further restricted by the requirements of applicable laws. If we collect, create, maintain, use, or disclose Protected Health Information (PHI), as defined by HIPAA, we will comply with applicable agreements and your health plan’s Notice of Privacy Practices, where applicable.

Please be aware that references to HIPAA, PHI, and related terms in these Terms are provided for informational purposes.

User Accounts

Registration with DoktorConnect is not mandatory to access our Sites. However, to utilize our Services, registration on the Sites is required. During registration, you must create an account (“Account”) by providing certain information, including your name, email address, password, and other details collected by DoktorConnect (“Account Information”).

To use the Services, you must create an Account and agree to these Terms of Service. You must be of legal age to enter into a contract (usually 18 in most states) or be an emancipated minor to create an Account. If you are 13 or older but not legally able to enter into a contract, you must obtain your parents’ permission, ensuring they have read and agreed to these terms. If you are under 18, some Services may require parental involvement, and creating an account on the DoktorConnect application may not be possible. You agree to provide true, accurate, current, and complete Account Information at all times, including during registration and any information uploaded to the Sites. Sharing your Account password or creating multiple Accounts (except for sub-accounts for children under your guardianship) is strictly prohibited.

You are responsible for maintaining the confidentiality of your Account password and for all activities that occur under your Account. If you become aware of any unauthorized use of your username, password, or any security breach related to the Sites, please notify us immediately using the contact information provided. We reserve the right to take necessary or reasonable actions to ensure the security of the Sites and your Account Information. Additionally, you agree to log out of your Secure User account at the end of each session.

Under no circumstances will we be held liable for any liabilities or damages resulting from your use of the Sites, your use or release of Account Information to a third party, or your use of anyone else’s account.

Fees & Purchase Terms

Certain Clinical Services may incur fees. By accessing our Services, you agree to pay all fees or charges associated with your Account according to the applicable fees, charges, and billing terms in effect at the time of payment. By providing your credit card number, PayPal, or Venmo account information, you authorize us to invoice your account immediately for all fees and charges due. Notice or consent beyond this authorization is not required. If your health plan, employer, or agency has arranged to pay the fee or a portion of it, the adjusted fee will be reflected in your final charge. Please consult your employer, health plan, or agency to determine if any Services are eligible for reimbursement.

If you lack insurance coverage for Services or if your coverage is denied, you acknowledge and accept personal responsibility for all incurred expenses. DoktorConnect does not guarantee reimbursement. We reserve the right to modify or introduce a new pricing structure before billing your initial payment or future payments under these Terms. For Services scheduled on an appointment basis, you will be responsible for a missed appointment fee if you fail to cancel at least 24 hours in advance, unless a shorter cancellation window is specified in writing.

Privacy & Communications

Privacy

For further information or questions regarding the collection, creation, maintenance, use, and disclosure of your data, including potential Protected Health Information (PHI), please refer to DoktorConnect’s Privacy Policy as mentioned above.

Short Message Service or SMS

DoktorConnect or its affiliates may periodically contact you via SMS text messages to provide appointment reminders, service announcements, privacy notices, administrative messages, and other communications related to the Services (“SMS Communications”). These SMS Communications are considered part of the Services and your account.

By agreeing to these Terms and providing your telephone number, you consent to receiving SMS Communications from us or our affiliates at the provided number. You acknowledge and agree that your information may be processed in accordance with our Privacy Policy, and you are bound by it. You can opt out of receiving SMS Communications at any time by texting “STOP” to the number from which you receive the messages. Alternatively, registered users may contact support or submit a message through the application’s “chat” feature. We may also send you a one-time opt-out confirmation message. Once unsubscribed, you will no longer receive SMS Communications from us. Standard carrier message and data rates apply, and availability may vary depending on your wireless carrier.

Other Communications

We may send additional communications to you through electronic means, including email (using the address provided during registration), push notifications on your mobile device, or by posting communications on the Sites (“Communications”). In some cases, we may contact you by telephone. If you prefer not to be contacted by phone, you can call our general support toll-free line, send an email request, or submit a request via the application.

The delivery of any SMS or other Communications from us, is considered effective upon sending, regardless of whether you read the messages. You can withdraw your consent to receive Communications by deactivating your Account or as specified elsewhere.

You acknowledge that text messages and emails are not always secure, and there is a risk of interception. We cannot guarantee the security or confidentiality of messages sent via text message or email. By providing us with your cell phone number and email address, you agree that we may communicate with you via these methods, understanding the associated risks.

Termination

You have the option to deactivate your Account and end your registration at any time by sending an email to [email protected]. DoktorConnect reserves the right to suspend or terminate your use of the Sites, your Account, and/or registration for any reason and at any time. We may maintain, delete, or destroy all communications and materials posted or uploaded to the Sites in accordance with our internal record retention and content destruction policies. After termination, we are no longer obligated to provide the Services, except as required to grant you access to your health records or if Healthcare Professionals are legally obligated to provide you with continuing care.

Children

DoktorConnect’s Sites are not intended for children under the age of 13. If you are under 13 years old, please refrain from using or accessing our Sites. By using our Sites, you confirm that you are at least 13 years old. We do not knowingly collect personal information from or about individuals under the age of 13 without the consent of a parent or guardian.

If you are a parent or guardian and discover that your child under the age of 13 (or the applicable minimum age in your jurisdiction) has created a DoktorConnect account, please contact us at the provided contact information under “Contact Us” to request the deletion of your child’s personal information from our systems. If we learn that we have collected personal information of a child under 13 (or the applicable minimum age in your jurisdiction) outside of the mentioned circumstances, we will take immediate steps to delete the information, unless prohibited by applicable law.

Sites Security & Acceptable Use

Security

DoktorConnect’s Sites require users to create unique identifiers (such as usernames and passwords) for logging into various areas of the Sites. These unique identifiers are used to verify users’ identity and eligibility, ensuring the protection of sensitive or personally identifiable information from unauthorized access. To safeguard the privacy of data transmitted through the Sites, we employ technology that encrypts the information before it is sent to us using Secure Sockets Layer (SSL) technology or similar encryption methods. We also take measures to protect user data against unauthorized access. However, it’s important to note that the Sites and our Services rely on software, hardware, and networks that may require maintenance, experience occasional problems, or encounter security breaches beyond our control.

While we strive to maintain the security of the Sites, it’s essential for you to exercise caution and use good judgment when using the Sites. Any attempts to violate the security of the Sites are strictly prohibited, and such violations may lead to criminal and/or civil penalties. We reserve the right to investigate any alleged or suspected violations, and if criminal activity is suspected, we will cooperate with law enforcement agencies.

Acceptable Use

In your use of our Sites or any Services, you agree not to:

  • Send or transmit any unlawful, infringing, harmful, harassing, defamatory, threatening, hateful, or objectionable material through our Sites.
  • Misrepresent your identity or affiliation in any way.
  • Restrict or inhibit any person from using the Sites, disclose personal information obtained from the Sites, or collect information about users of the Sites.
  • Reverse engineer, disassemble, or decompile any section or technology on the Sites, or attempt to do so.
  • Gain unauthorized access to the Sites, other users’ accounts or information, or other connected or linked computers or websites.
  • Use automated systems (such as robots, spiders, or offline readers) that send more request messages to our servers in a given time period than a human can reasonably produce using a conventional web browser.
  • Send chain letters, unsolicited messages, spam, phishing messages, or any marketing or advertising materials.
  • Post, transmit, or make available any virus, worm, spyware, or other computer code intended to damage or hijack hardware, software, or telecommunications equipment.
  • Violate any applicable laws, regulations, or these Terms of Service.
  • Use abusive, harassing, or threatening language or communicate in an abusive, harassing, bullying, or threatening manner towards any staff member, physician, or other user of the Sites.
  • Create a hostile environment for any staff member, physician, or other user of the Sites based on race, age, national origin, disability, gender or reassignment thereof, religion or belief, sex, sexual orientation, marriage/partnership status, or pregnancy/maternity.
  • Alter or modify any part of the materials or Services offered on the Sites.
  • Assist or permit others to engage in any of the activities described above.

Engaging in any of the aforementioned actions may result in actions, including but not limited to, termination of your access to the Sites or any of the Services.

Our Intellectual Property Rights

The content on the Sites, including but not limited to text, software, graphics, photos, sounds, music, videos, audiovisual combinations, patents, interactive features, trademarks, service marks, logos, and other materials you may view, access, or contribute to the Sites (collectively referred to as “Materials”), are owned by or licensed to DoktorConnect. These Materials are protected by copyright, trademark, and other intellectual property rights under United States and foreign laws, as well as international conventions.

You are prohibited from copying, reproducing, republishing, uploading, posting, transmitting, or distributing the Materials in any way without the written permission of the rights owner. Additionally, you agree not to circumvent, disable, or interfere with the security features of the Sites or features that prevent or restrict the use or copying of any Materials or content. These Terms allow you to use the Sites for personal, non-commercial purposes only.

Any modification of the Materials or use of the Materials for any other purpose constitutes a violation of the copyrights and other proprietary rights of DoktorConnect or other entities or individuals, unless expressly provided otherwise by DoktorConnect or the owner of the Materials. For any uses of the Materials beyond those expressly permitted, such as reproducing and distributing multiple copies, using Materials on other websites or networked computers, or linking to secured or private pages on the Sites, you must obtain prior authorization from DoktorConnect or the appropriate rights owner. Otherwise, such use is prohibited. To request authorization, please contact DoktorConnect via email at [email protected].

Links to Other Sites

While browsing the Sites, you may encounter links to third-party websites. These links are provided for convenience purposes only. If you choose to use these links, you will leave the Sites. Some of these linked websites may utilize DoktorConnect’s proprietary intellectual property rights, such as copyrights, trademarks, service marks, logos, and trade names, under license from us. We are not responsible for the availability or content of these external websites, nor do we assume any liability for any viruses or damaging elements encountered when linking to a third-party website. Furthermore, the provision of these links should not be construed as an endorsement or approval by us of the organizations sponsoring such third-party websites or their products or services. These Terms of Service do not apply to any other websites.

Third Party Interactions

Any interactions you have with entities or individuals found on or through the Sites or the Services provided through the Sites, including transactions for goods or services, are solely between you and those entities or individuals. It is your responsibility to conduct any necessary investigation or research before engaging in any online or offline transactions with third parties. You should exercise caution, discretion, common sense, and judgment when using the Sites and disclosing personal information.

You agree that DoktorConnect is not responsible or liable for any loss or damage incurred as a result of such interactions. In the event of a dispute between you and a third party, you acknowledge and agree that DoktorConnect is under no obligation to intervene.

Jurisdictional Issues

The Sites are controlled and operated by DoktorConnect from our headquarters in El Paso, Texas, United States of America. If you choose to access the Sites from other locations, you do so at your own initiative and are responsible for complying with local laws, if applicable. Access to the Sites from jurisdictions where the content is illegal or restricted is prohibited.

By submitting data to the Sites or using the Services, you explicitly consent to the use and processing of your data in the United States, as outlined in these Terms of Service and DoktorConnect’s Privacy Policy.

Termination

DoktorConnect reserves the right to terminate your use of the Sites, features, or Services at any time and for any reason without notice if your conduct violates these Terms of Service. We will also terminate a user’s access to the Sites, features, or Services if, under appropriate circumstances, the user is determined to be a repeat infringer of third-party rights or in breach of these Terms. Upon termination, you must destroy all Materials obtained from the Sites and any copies thereof. The provisions of these Terms regarding Sites security, prohibited activities, copyrights, trademarks, disclaimer, limitation of liability, indemnity, and jurisdictional issues will survive any such termination. If your use of the Sites is terminated in accordance with these Terms, you agree not to attempt to use the Sites under any real or assumed name. Furthermore, if you violate this restriction after termination, you will indemnify and hold us harmless from any liability we may incur as a result.

Disclaimer

The materials on the Sites are provided “as is” without any warranties, either expressed or implied. To the fullest extent permitted by applicable law, DoktorConnect disclaims all warranties, including but not limited to implied warranties of merchantability and fitness for a particular purpose. We do not guarantee that the functions contained in the materials will be uninterrupted or error-free, that defects will be corrected, or that the Sites or the server making them available are free of viruses or other harmful components. We do not make any representations or warranties regarding the use or results of the use of the materials on the Sites in terms of their accuracy, correctness, reliability, or otherwise. Some jurisdictions may not allow the exclusion of implied warranties, so the above exclusion may not apply to you.

Indemnity

You agree to indemnify, defend, and hold DoktorConnect, DoktorConnect Professionals, and their directors, officers, employees, agents, and contractors harmless from any and all claims, damages, losses, costs (including reasonable attorneys’ fees), or other expenses directly or indirectly arising from (i) your breach of any provision of these Terms or (ii) your activities in connection with the Sites.

Geographical Restrictions

DoktorConnect does not represent that all products, services, and materials described on the Sites, or the Services available through the Sites, are suitable or accessible for use outside the United States or in all states and territories within the United States.

Disclosures

All Providers offering licensed Clinical services on the Sites hold professional licenses issued by the relevant licensing boards or agencies in the states where they practice. All physicians and psychologists possess advanced degrees in medicine or psychology and have undergone postgraduate training. If you have a complaint related to the care provided by a Provider, you can report it to the professional licensing board in the state where you received the care.

Any clinical records created as a result of your use of the Clinical Services will be securely maintained by DoktorConnect on behalf of DoktorConnect Professionals for a period not less than the minimum number of years required by state and federal law, typically at least six years.

Owner and Data Controller

All services associated with DoktorConnect are provided by and constitute a contract with:

DoktorConnect, Inc.
8700 Montana Avenue,
El Paso, Texas, 79925

If you have any questions or concerns about these Terms, please contact us using the information provided below under “Contact Us.”

Credit Transactions

DoktorConnect accepts payment only via major credit cards and does not accept cash, check, money order, or insurance reimbursement. By paying with a credit card, you authorize us to charge the indicated credit card for any fees and amounts specified in your order when they become due and payable. If we are unable to debit the applicable amounts from your credit card due to expiration or other reasons, we will notify you, and you must promptly provide a valid credit card account number. Your request for services from the Sites will only be fulfilled upon receipt and verification of full payment.

Other

By choosing to visit the Sites or provide information to DoktorConnect, you agree that any dispute arising from your use of the Sites or these Terms will be governed by the laws of the State of Texas and the United States of America. You consent to the jurisdiction of the state and federal courts located in Santa Clara County for resolving any disputes related to our Sites. You also agree to attempt mediation for any such dispute and to abide by all limitations of liability stated herein.

If any provision of these Terms is unlawful, void, or unenforceable for any reason, that provision will be considered separate from these Terms and will not affect the validity and enforceability of the remaining provisions.

Contact Us

If you have questions, concerns, or wish to report a violation of these Terms, you can reach us through the following contact options:

DoktorConnect, Inc.
8700 Montana Avenue,
El Paso, Texas, 79925

For registered users, you may contact support or submit a message through the “chat” experience once logged in.

You can also call our general support toll-free line at +1 (915) 771-8523.